In a nutshell you have 14 calender days, starting from the day you receive your order to notify us of your return/cancellation request. After you've notified us (via email/LINE/IG) you have a further 14 days to return your order back to us. If you do decide to return your order please contact us where you will be given return instructions on how to either safely return the product back to the headquarters. All orders must be returned within the timescales of our returns window to be eligible for a refund since late returns will not be accepted. Please note all items returned must be sent unused and in their original condition with all labels and tags in place. Items that have been used, visibly worn or damaged will not be accepted as a return.